Refund policy

Returns and exchanges

We do not offer voluntary returns or exchanges. This does not limit your rights for damaged, incorrect or faulty goods, or any cancellation or refund rights required by law. See International cancellation rights below.

Damaged, incorrect or faulty items

If an item arrives damaged, is faulty or does not match your order, contact us through the contact form as soon as reasonably possible. Include your order number and a description of the problem; photographs may help. Depending on the issue, the remedy may be a replacement, repair or refund. If we require a return for a damaged, incorrect or faulty item, we cover the reasonable return costs.

Cancellations and changes

Contact us promptly if you need to change or cancel an order. A requested change or cancellation may not be possible once production or fulfillment has started, except where the cancellation rights below apply.

Refunds

Refunds are issued to the original payment method. Your bank or payment provider may take additional time to show the refund.

International cancellation rights

The following provisions apply where the corresponding consumer laws cover your purchase. They do not limit any stronger mandatory rights.

European Union and United Kingdom

You may cancel an eligible purchase without giving a reason before delivery or within 14 days beginning the day after you receive the goods. For an order delivered in separate parts, this period generally begins after the last item arrives. Give us a clear cancellation notice within that period, then send the goods back within 14 days after notifying us.

This right generally does not apply to goods made to your specifications or clearly personalized. Standard catalogue items are not automatically exempt because they are printed on demand.

For cancellation under these rules, you pay the direct return shipping costs. We refund the item price and standard outbound delivery charge within 14 days of your notice, but may wait until we receive the goods or evidence that you sent them back, whichever happens first, where the law permits. Premium delivery costs above the standard charge are not refunded. A deduction may apply for loss in value caused by handling beyond what is needed to inspect the goods.

Brazil

You may cancel an online purchase without giving a reason within seven days after receiving the product. We will arrange the return and reimburse the amounts required by law, including outbound and return shipping.

Giving notice and returning goods

Tell the Church of Gnome clearly that you wish to cancel, using our contact form, emailing support@churchofgnome.org, or using another legally valid method. You may use the model cancellation form below, but do not have to. Exercising a statutory cancellation right does not require our approval.

Book returns go to Church of Gnome, 2219 Rimland Dr, 301, Bellingham WA 98226, United States.

Printful products must not be sent to the Church address. We will provide the correct Printful or fulfillment-partner return destination for your order. Address the parcel to Church of Gnome Returns. Printful addresses are for product returns only, not Church legal correspondence or general mail.

Model cancellation form

To: Church of Gnome, 2219 Rimland Dr, 301, Bellingham WA 98226, United States. Email: support@churchofgnome.org.

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:

Goods and order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if sent on paper):
Date:
Delete as appropriate.